Advanced Settings

• Email Appearance

  .videoWrapper { position: relative; padding-bottom: 56.25%; /* 16:9 */ padding-top: 25px; height: 0; } .videoWrapper iframe { position: absolute; top: 0; left: 0; width: 100%; height: 100%; } Email Appearance is what customers see when they receive a reply...

• Response Templates (Saved Replies, Canned Responses)

  .videoWrapper { position: relative; padding-bottom: 56.25%; /* 16:9 */ padding-top: 25px; height: 0; } .videoWrapper iframe { position: absolute; top: 0; left: 0; width: 100%; height: 100%; } Response templates are sometimes called "macros" or "canned resp...

• Tags (Labels, Folders, Filters)

  What are Tags? Tags are a great way of organizing your conversations or for flagging specific conversations that may need more immediate attention. For example, you may have a staff member who exclusively handles VIP customer inquiries. With tags, you can easily ensure this staff member gets tho...

• Apps (3rd Party Integrations)

  Re:amaze offers a wide range of 3rd party integrations. To see a full list of our integrated partners, please visit our Integrations page here. Click on the app or the category you're interested in to read more details about its specifics. You can also access our documentation on 3rd party apps ...