AI Tools & Automation
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AI Tools for Customer Conversations
Re:amaze includes a set of AI-powered tools designed to help agents respond faster, stay informed, and maintain consistent communication quality. -
AI Spam Filtering for Chat and Email Channels
AI Spam Filtering helps automatically identify and label unwanted messages in chat and email channels. You can enable AI Spam Filtering for chat, email, or both, depending on how you want to manage incoming spam. -
Create FAQ Articles with AI Assistance
Creating articles for your FAQ can be time-consuming and tedious. With Re:amaze, you can streamline this process by selecting Suggest article copy while drafting your article. Our AI will generate content based on what you have already written. -
Re:amaze includes a built-in translator that helps you communicate with customers who write in other languages.
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Getting Started with Re:amaze Chatbots
Re:amaze offers a variety of chatbots to help you automate customer interactions and enhance your support experience. Each bot is designed to handle specific tasks, from answering FAQs to assisting with shopping inquiries. Below is an overview of the chatbots available, along with links to detail... -
Pre-built chatbots are designed to handle high-frequency, low-complexity interactions, such as shipping questions, order status requests, or incomplete messages. This reduces manual effort while still giving customers timely responses.
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The AI FAQ Bot will save time for your team as well as your customers, allowing them to more quickly find answers to their questions and self service.
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Re:amaze offers pre-built chatbots such as Hello Bot, Order Bot, and FAQ Bot that work out of the box without requiring setup or training. If you need more control over how chatbot conversations begin, progress, and end, you can create a Custom Chatbot.
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Chatbots (Custom Workflow Bots)
Custom Workflow Bot Custom Workflow Bots work with Chat to help customers navigate your products, features, and services. Unlike pre-built bots triggered by orders or FAQ articles, Workflow Bots are triggered by workflows you create, giving you more flexibility and control. With Workflow Bots... -
Workflows automatate your inbox by performing actions in when specific conditions are met. They help reduce manual work and can significantly improve response times when configured correctly.
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Intents help Re:amaze understand what a customer is trying to do or ask. They make it easier to organize conversations, trigger workflows, and provide faster, more relevant responses.
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Help Desk Migration and Other Migration Tools
Help Desk Migration Help Desk Migration provides a comprehensive solution for smoothly importing customer service data from one platform to another. As an authorized Re:amaze solutions provider, this migration service facilitates the migration of all information, including tickets, related data,... -
Shopping Assistant Bot and Chat Widget Hub
The Shopping Assistant Bot helps enhance the shopping experience by recommending relevant products based on customer inquiries. -
Migrate Data from Zendesk to Re:amaze
Re:amaze provides a built-in migration tool for you to easily and efficiently migrate your data from Zendesk. No 3rd-party apps necessary! -
Add External URLs to Your AI FAQ Bot
You can expand what your AI FAQ bot knows by adding external URLs as additional context. This allows the bot to reference information outside your FAQ, such as product documentation, help guides, or blog content, so it can provide more complete and accurate responses. -
AI Pre-Filter: Overview and Setup
AI Pre-Filter uses Re:amaze AI to automatically evaluate incoming conversations and take action on them the moment they arrive. You define the criteria, and when a conversation matches, Re:amaze applies a tag and carries out your chosen action. No manual effort needed.