What is Custom SMTP?
Custom SMTP (Simple Mail Transfer Protocol) allows you to send email replies through your own email server rather than Re:amaze's default server. If your customers are seeing a "via Re:amaze" label in your emails, or if outgoing emails are landing in spam, enabling Custom SMTP resolves both of these issues. It also gives you full control over email deliverability and signing, and sends messages from your connected Gmail address rather than your Re:amaze address such as support@acme.reamaze.com.
Note: Before enabling Custom SMTP, you must have email forwarding set up for your connected Gmail account. See Email Forwarding Setup for instructions.
Connect Gmail via Custom SMTP
Navigate to Settings > Email Channels. Under your brand settings, locate the Custom SMTP option and select Off to open your Custom SMTP settings.
Select the dropdown menu under SMTP Settings and choose Gmail from the list. Then select Connect Gmail Connection.
You will be directed to Gmail to authenticate the connection. Select your Gmail address.
On the next prompt, Re:amaze will request access to your Google account. Select Allow to complete the authentication.
You will be returned to your Re:amaze email channel settings. A banner at the top of the page will confirm that Gmail SMTP is now set up.
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