Getting Started
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What is Re:amaze and is it right for me?
What is Re:amaze? Simply put, Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses. Re:amaze is your all-in-one solution for outstanding customer communication. Re:amaze combines email, AI, live chat, video call, social media, mobile SMS, VoIP, and p... -
Welcome to Re:amaze! 👋 Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses. Re:amaze is your all-in-one solution for outstanding customer communication. Before you dive in, we highly recommend checking out our Video Tutorial series and Getting Start...
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Step 1 - Connecting An Email Channel
Email channels allow you to communicate with your customers via email within Re:amaze. Each email channel is linked to an auto-generated Re:amaze email address (ex. support@company.reamaze.com), which can be used to send and receive emails out of the box. If you have an existing email address th... -
Adding a new Staff Member Adding more staff members is a great way to get acquainted with Re:amaze's notifications system and message distribution system. Each staff member can easily receive notifications for incoming messages and customize their own experience inside the Re:amaze dashboard. T...
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Step 3 - Connecting Social Media Channels
An important part of offering great customer support is to be able to connect with customers wherever they are. This means connecting with them through your Facebook Page, Facebook Messenger, Instagram, and X (Twitter) accounts. Facebook Page & Messenger Facebook comments, page reviews, boo... -
Step 4 - Creating Your Staff Profile
Customers want to know who they're talking to and interacting with. Being professional yet personal is a key element of success in customer support, which is why it's important that you put together your personal staff profile. Your Staff Avatar When you reply to customer messages, Re:amaze app... -
Step 5 - Adding Your Signature
Your signature represents who you are and what your role is at the company, so it's important to set up your signature before you start conversing with customers. Your Re:amaze signature will override the signature you currently have in your regular email account. NOTE: Signatures are used only ... -
Step 6 - Implementing Autoresponders
People need sleep right? Or maybe the occasional office field trip? Big matters aside, it's simply polite to let customers know that you've received their message and will be getting back to them soon. A simple, short, and friendly auto-responder will do wonders for your customer support. Avo... -
Step 7 - Adding Response Templates
Response templates, also known as canned responses and sometimes as macros, is an efficient way for your support staff to reply to high volume messages. Any staff member can create and edit response templates that are shared across your support team. We recommend using response templates to quic... -
Re:amaze is more amazing when you connect third-party apps you're already using. Some of our top apps are: Shopify Klaviyo Slack Recharge Stamped.io Stripe BigCommerce To connect a third-party app, click on the "Settings" tab and go to "Apps & Integrations". If you use any of the services l...
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Appendix: Email Forwarding from a Google Group
Follow these simple steps to set up email forwarding from your Google Apps email to your Reamaze channel address: UPDATED 12/18/2018 Some recent changes to Google Groups have made it harder to set up email forwarding to 3rd parties like Re:amaze. One unique issue is the enforced footer of the e... -
Email Forwarding from Gmail and Google Apps
Connecting a new email channel is the initial step in setting up your Re:amaze account. However, it doesn't end there – you'll need to set up email forwarding to direct all messages to your Re:amaze inbox. If you haven't started connecting an email channel, navigate to Settings > Email Ch... -
Email Forwarding from Microsoft Office 365
Connecting a new email channel is the initial step in setting up your Re:amaze account. However, it doesn't end there – you'll need to set up email forwarding to direct all messages to your Re:amaze inbox. If you haven't started connecting an email channel, navigate to Settings > Email Channe... -
Enable Email forwarding for Zoho Mail
Connecting a new email channel is the initial step in setting up your Re:amaze account. However, it doesn't end there – you'll need to set up email forwarding to direct all messages to your Re:amaze inbox. If you haven't started connecting an email channel, navigate to Settings > Email Channe... -
Email forwarding your GoDaddy account
GoDaddy Forwarding emails from your existing GoDaddy email to a Reamaze mailbox: Note: If you don't have a GoDaddy email address or would simply like to setup a forwarding account, please click here to see instructions. Login to your GoDaddy account management screen and click on the "My Accou... -
Ideal setup for proper email lifecycle
Re:amaze works best when each staff user/agent is registered and has their own email addresses connected. Each staff user should respond from their own emails to the notifications sent by Re:amaze. Re:amaze takes care of routing emails properly back to the original customer. Here's what a potent...