Quick Responses

What is a Quick Response?

Quick Responses are buttons or pre-written options that customers can select when interacting with a Cue. They give customers an easy way to respond and help your agents understand their intent without any ambiguity.

When building a Cue, select Quick Response from the Button Type dropdown.

You can add multiple Quick Response buttons to a Cue and preview how it will appear to customers on the right side of the Cue builder. For example, a site abandonment Cue might give customers the option to speak with an agent to receive a discount by selecting a Sounds Good Quick Response button.

Use Cues with Workflows

You can automate how customer responses are handled by combining Cues with Workflows. For example, you can route customers to specific teams or staff members based on the Quick Response they select. If you are not familiar with Workflows, see the Workflows article to learn more.

To set this up, build a Workflow using the Message Body (or Quick Response) condition. Here is an example:
When: A customer message arrives
If: Message Body (or Quick Response) is "Sounds good!"

Then: Assign conversation to Sales

With this workflow in place, any customer who selects the Sounds Good Quick Response from the site abandonment Cue will be automatically routed to the sales team to receive their discount code.