Re:amaze allows customers to rate your FAQ articles with a thumbs up or thumbs down, giving you insight into how helpful your content is and where improvements may be needed.
Note: The Article Feedback feature is only available on the Plus Plan.
Enable Article Feedback
Navigate to Settings > Brands and select See All Settings for the brand you want to enable Article Feedback for. Toggle the Enable Article Feedback option and select Update Brand to save.
Once enabled, the thumbs up and thumbs down rating option will appear on the right side of each FAQ article. Customers can rate articles at any time after reading them.
View and interpret Article Feedback reports
To review feedback data, navigate to Reports > FAQs Report. Filter by brand and date range, then select Generate Report.
The FAQ report shows the total number of positive and negative ratings received across all articles within the selected date range. It also breaks down ratings by individual article, allowing you to identify which articles are performing well and which may need to be updated, expanded, or rewritten.
Articles with a high number of negative ratings are a strong signal that the content is unclear, incomplete, or no longer accurate. Re:amaze recommends reviewing any article with significantly more thumbs down than thumbs up and making updates accordingly.
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