Optimizing Your Help Center for AI: Best Practices

• Why Optimize Your Help Center for AI

  Re:amaze AI can pull information from your marketing site and other external URLs to answer customer questions. When you add your website as an external source, our AI uses that content alongside your FAQ to provide more comprehensive responses.

• Update Your Product Listings

  Learn how to structure and maintain your product listings so Re:amaze AI can accurately retrieve product names, specifications, pricing, and availability when answering customer questions.

• Update Your FAQ Articles: Public, Internal, and Unlisted

  Keep your Re:amaze FAQ articles optimized for AI retrieval by writing focused, clearly structured content across public, internal, and unlisted articles. Covers titles, formatting, step-by-step instructions, and keeping content current.

• Custom AI Context Best Practices

  Best practices for configuring Re:amaze AI settings including choosing the right personality, writing effective custom prompts, setting boundaries for AI responses, and using external URLs as knowledge sources.