Add a Chat Widget to Your Help Site FAQ

You can add your Re:amaze Shoutbox widget to your FAQ help site with a quick copy and paste. Before getting started, confirm that your brand's public help site is enabled by navigating to Settings > Brands > See All Settings and checking that the Enable Help Site option is selected. You should also have a chat widget already built. If you do not, see this article to learn how.

Add the widget to your help site

Navigate to Settings > Chat Widgets and select View Code. Copy the code under the Manual Publishing section. You can also choose to have the code emailed to you.

Next, you will need to paste the code you just copied. Navigate to Settings > Brands > See All Settings > Custom CSS and Meta Headers.

Scroll down to the Meta field and paste your code there. If the field already contains content, paste beneath it.

You will also need to add the following installation script into the same Meta field, below the chat widget code you just pasted:

<script type="text/javascript" async src="https://cdn.reamaze.com/assets/reamaze.js"></script>

Finally, add the following CSS to the Custom CSS Stylesheet:

.popup #reamaze-widget { display: none }