Add a Chat Disclaimer

Re:amaze allows you to display a disclaimer directly in your chat widget. This is commonly used to surface a privacy policy or terms of service before a customer starts a conversation, helping build transparency and trust.

Enable the Chat Disclaimer

  1. Navigate to Settings > Chat and Office Hours and select Manage Chat Settings for the brand you want to add the disclaimer to.
  2. Scroll down to find the Enable Chat Disclaimer option.
  3. Check the box to enable it, then select Save Messaging Settings.

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Add your privacy policy text

  1. Navigate to Settings > Brands > Text Customization.
  2. Scroll to the Embeddables section or use the jump-to option to locate the Chat Disclaimer text field.
  3. Enter your privacy policy text.
  4. Select Update Brand to save your changes.

Once completed, your privacy policy will be visible to customers in the chat widget.

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Compliance reminder

Please note that it is your responsibility to ensure your privacy policy meets all applicable local, state, and federal regulations. Re:amaze cannot provide legal or compliance guidance. If you have questions about compliance requirements in your region, consult your legal team or the appropriate regulatory authorities.
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