Common Instagram Errors

Error Code: 190, Subcode 460

An error occurred posting to Facebook type: OAuthException, code: 190, error_subcode: 460, message: Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons., x-fb-trace-id: Eihnec0vEYO [HTTP 400]. Please try again or contact support. rmz-trace-id: 801b3746-aea8-41b6-9e97-612f4a234d2e

What causes this error?

You are receiving this error because your Instagram account password was changed. When this happens, Facebook invalidates the access token that connects your Instagram account to Re:amaze, which causes the disconnection.

How do I fix this?

You will need to reconnect your Instagram account. Before doing so, make sure that:

1. You are a full admin on the associated page.
2. You have given Re:amaze full permission to view all pages and all permissions prompted during the connect process.

Check out this article for step-by-step instructions.

Error code: 100, Subcode: 2018292

An error occurred posting to Facebook: type: OAuthException, code: 100, error_subcode: 2018292, message: (#100) Invalid comment_id parameter, x-fb-trace-id: D1eYMVrj5kX

What causes this error?

You are receiving this error because the comment you are trying to reply to was deleted by the original poster. Since the comment no longer exists, Re:amaze is unable to post a reply to it.

How do I fix this?

Since the comment no longer exists, no action is required on your end.

Error Code: 10, Subcode: 2534022

An error occurred posting to Facebook: type: OAuthException, code: 10, error_subcode: 2534022, message: (#10) This message is sent outside of allowed window., x-fb-trace-id: FHVyFltHzo2 [HTTP 400]. Please try again or contact support. rmz-trace-id: 4dc9a685-bc4f-4790-9b4f-a1eb67c50129.

What causes this error?

Facebook only allows you to respond to a customer within 24 hours of their initial message. Once that window has passed, Facebook blocks the reply from being sent. For more details, see the Overview of Messenger Platform and IG Messaging API Policy section in Facebook's documentation here: https://developers.facebook.com/docs/messenger-platform/policy/policy-overview

How do I fix this?

There is no direct fix for this error. To avoid it in the future, respond to customers within the 24-hour window. If the window has already passed, you will need to reply to the customer directly within Instagram.