If comments on your Facebook posts are not importing into your Re:amaze inbox, or if your Facebook channel is consistently disconnecting, the issue is likely related to incomplete permissions in your Facebook account. When first connecting Facebook, you are prompted to authorize Re:amaze with full access to your Facebook page, which requires selecting every available permission.
Note: In order to update your permissions, you must be the Business admin of the Facebook page.
Log into Facebook and navigate to Settings from the dropdown menu in the upper right corner. This is your personal settings screen, not the Page settings.
Select Business Integrations.
Locate Re:amaze and select it. Confirm that every permission has a blue checkmark next to it. Pay particular attention to any permissions related to Pages, as there are several. If you are also integrating Instagram, make sure all Instagram permissions are enabled as well.
Select Save to update your permissions. Re:amaze will automatically begin importing Facebook comments. Note that some comments may not import depending on when they were originally posted.
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