our Twilio SMS and MMS number can be connected to Re:amaze alongside your other channels. When customers send you a text message through Twilio, it will appear in your shared inbox where you and your teammates can collaborate on it. Replies sent from Re:amaze will be delivered to the customer via text message by Twilio.
Twilio integration features
- Receive SMS and MMS messages from customers in your Re:amaze shared inbox
- Respond to SMS and MMS messages
- Collaborate on SMS messages with other agents
- Send and receive image attachments
- Run automated workflows on SMS and MMS messages
Connect Twilio
To connect your Twilio, log into your Twilio account and locate your Account SID and authentication token (key).
In Re:amaze, navigate to Settings > Mobile Channels and select Add a SMS Channel. Select Twilio as the provider and enter your Account SID and authentication token. Select Fetch Phone Number to verify that everything is set up correctly.
Select Update and wait for the confirmation message. Once added, you will be able to receive and send SMS and MMS messages to customers.
What went wrong? (Optional)