Managing Multiple Brands in Re:amaze

What is Multi-Brand?

Re:amaze is a multi-brand platform, meaning you can create and manage multiple business operations, stores, or identities from a single Re:amaze account. Each brand operates independently with its own settings, including:

• Email and social media channels
• Chat widget configuration
• Chatbots
• Help Site and FAQ
• Roles and permissions for staff access

Note: Multi-Brand is available on Pro plans and above.

When to use Multi-Brand

Multi-Brand is useful when you need to keep business operations, customer communications, or support teams completely separate within one account. Common use cases include:

• Running two or more separate online stores with different support channels and branding.
• Managing distinct business identities that should not share channels or conversations.
• Separating internal teams so staff members only have access to the brand or brands relevant to their role.

Manage your brands

Navigate to Settings > Brands. From here, select Add a Brand to create a new brand, or select See All Settings to edit an existing one.

From your brand's settings page, you can add and update your brand's basic information including name, avatar, and logo.

Control staff access across brands

Once you have multiple brands set up, you can use Roles and Permissions to restrict staff members to specific brands. This prevents cross-brand communication and allows you to manage multiple teams within a single account. See the Roles and Permissions article for more information.