Account Settings

• Managing Multiple Brands in Re:amaze

  Re:amaze is a multi-brand platform, meaning you can create and manage multiple business operations, stores, or identities from a single Re:amaze account.

• Staff Management

  A staff user is anyone on your customer support, customer success, sales, or marketing team whose primary responsibilities include answering questions, resolving issues, and collaborating with teammates to ensure customer satisfaction.

• Departments and Staff Groups

  Re:amaze allows you to create departments and add team members to them, such as Customer Support or Sales. This makes it possible to reassign conversations to an entire department rather than a specific individual.

• Roles and Permissions

  Roles give you a flexible way to assign different functions and access levels to staff members. For example, some staff members may only handle sales conversations while others manage social media. Roles can also include specific permission settings to control access to certain information or data.

• Authentication and Logging Into Your Account

  Re:amaze uses a secure authentication system to protect your account.