Account Settings

• Multi-Brand

  What is Multi-Brand? Re:amaze is a multi-brand capable platform. That means you can easily create and manage several different business operations, stores, or business identities using a single Re:amaze account. Multi-brand is especially helpful since each brand has its own unique settings, emai...

• Staff Management and Adding New Staff

  What is a staff user? A staff user can be anyone on your customer support/customer success/sales/marketing team that interacts with your customers on a regular basis and who's main responsibilities are to answer questions, resolve issues, and work with other team members to ensure customer happi...

• Departments and Staff Groups

  Re:amaze allows you can create and add team members to a Department, like Customer Support, Sales, etc. This way, you can reassign conversations to a Department rather than sending them to a specific person. Departments can then easily view and collaborate on conversations that are meant for ...

• Roles and Permissions

  Roles and Permissions You can create different roles for different members of your team. Roles are a flexible way to assign different functions to staff members. Some may just handle sales conversations and others may handle social media conversations. Roles can also have specific permissions se...

• Authentication & Logging Into Your Account

  We have recently implemented a more secure authentication system to enhance the security of your Re:amaze account. While these changes significantly improve the safety of your account, you may experience some differences in certain actions, such as password and email address changes, as well as n...