Account Settings

• Multi-Brand

  What is Multi-Brand? Re:amaze is a multi-brand capable platform. That means you can easily create and manage several different business operations, stores, or business identities using a single Re:amaze account. Multi-brand is especially helpful since each brand has its own unique settings, emai...

• Staff Management and Adding New Staff

  What is a staff user? A staff user can be anyone on your customer support/customer success/sales/marketing team that interacts with your customers on a regular basis and who's main responsibilities are to answer questions, resolve issues, and work with other team members to ensure customer happi...

• Departments and Staff Groups

  .videoWrapper { position: relative; padding-bottom: 56.25%; /* 16:9 */ padding-top: 25px; height: 0; } .videoWrapper iframe { position: absolute; top: 0; left: 0; width: 100%; height: 100%; } Re:amaze allows you can create and add team members to a Departm...

• Roles and Permissions

  Roles and Permissions You can create different roles for different members of your team. Roles are a flexible way to assign different functions to staff members. Some may just handle sales conversations and others may handle social media conversations. Roles can also have specific permissions se...

• Authentication & Logging Into Your Account

  We have recently implemented a more secure authentication system to enhance the security of your Re:amaze account. While these changes significantly improve the safety of your account, you may experience some differences in certain actions, such as password and email address changes, as well...