Classic Chat: Staff Busy Message

Re:amaze Classic Chat includes an automated in-chat message that notifies customers when all online agents have reached their maximum chat limit. This Staff Busy message helps set customer expectations during busy periods.

Set a maximum chat limit

  1. Navigate to Settings > Roles and Permissions and select the desired role.
  2. Scroll down to the Functional Permissions section and set a maximum chat limit.
  3. Select Save Role when done.

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Customize the Staff Busy message

  1. Navigate to Settings > Brands > Text Customization.
  2. Scroll down to the Classic Chat section and enter your message in the Staff Busy Message field.
  3. Select Update Brand when done.

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When all online agents reach their maximum chat limit, customers will automatically receive the Staff Busy notification in the chat widget.

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