Email Notifications

Re:amaze allows you to use a notification email address that is separate from your login email, ensuring notifications go to the right inbox.

To set this up, select your staff avatar in the top right corner of the screen and select Profile and Personal Settings. You can also access this page by navigating to Settings > Personal Settings. Enter the email address you want to use for notifications.

To access your notification preferences, select Email Notifications in the left-side navigation menu.

If you want notifications for every event in Re:amaze, select the All Messages and Events option. If you want notifications only for the channels you are subscribed to, select the Verbose for Subscribed Channels option.

If you work primarily from the Re:amaze dashboard, turning off email notifications by unchecking all boxes is worth considering to reduce inbox noise.

Event email notifications

Event notifications are sent when something happens in Re:amaze. They are not related to individual messages sent or received by customers and agents.

Reassign: Notifies you when you are assigned to a conversation.
Reminders: Notifies you when a reminder is triggered and you are a participant in an on-hold conversation.
Department Reassign: Notifies you when a department you belong to is assigned to a conversation.
Internal Notes: Notifies you when you are listed as a direct recipient of an internal note.
Bounces: Notifies you when a message is bounced due to an email delivery issue.

Message email notifications

Message notifications keep you updated on conversations happening in Re:amaze. Unlike event notifications, these are tied to specific messages sent and received.

Echos: Copies of messages you send to customers, delivered to your personal email address.

Participating: Notifications for conversations you are following, have at least one response in, or are assigned to.

Assigned: Notifications for conversations that are assigned to you.

New Channel Conversation: Notifications for brand new incoming conversations.

Report notifications

Weekly Report Overview: A weekly summary of activity in your Re:amaze account for the past week.

Notification customizations

Hide Message Content: Hides message content from the email notification. The notification will include a link to the conversation in Re:amaze instead.