Re:amaze allows staff members to use a display name when communicating with customers through chat and email. Display names help protect your team's privacy and security. They also appear in Cues, your channel signature if using dynamic variables, and permalinked conversations.
Display names can be added when creating a new staff member or added to an existing profile at any time.
Add a display name for chat
Select your avatar in the top right corner and select Profile and Personal Settings. You can also access this page by navigating to Settings > Personal Settings. Enter your desired display name and select Save Changes.
Add a display name to your email signature
Navigate to Settings > Personal Settings > Signatures. Add the {{ staff.display_name }} variable to the signature field and select Save.
Once added, your display name will appear in the chatbox and email signature.
What went wrong? (Optional)