Pricing and Subscription Plans

For a full overview of current pricing, visit the Re:amaze Pricing Page.

Re:amaze pricing structures

Re:amaze offers two plan structures:

• User-based pricing: Unlimited conversations, charged based on the number of staff users in your account.
• Volume-based pricing: Unlimited users, charged based on the number of conversations in your account.

User-based pricing

Re:amaze offers three user-based plans: Basic, Pro, and Plus. Billing is based on the number of staff users in your account. For example, five staff users on the Basic Plan at $29 per user would be $145 per month.

Volume-based pricing

Re:amaze offers three volume-based plans: Starter, Volume Pro, and Volume Plus. The Starter plan includes 500 active conversations per month with Basic features and unlimited staff members. Volume-based plans can also be customized with a higher monthly conversation allowance.

Note: An active conversation is any conversation with at least one customer-facing reply from a staff member, chatbot, or autoresponder.

Annual Plans

Annual subscriptions are available for user-based plans (Basic, Pro, and Plus) at a 5% discount compared to monthly billing. Annual plans are not currently available for volume-based plans.

Accounts are billed for the full year at the start of the billing period. If you add users or upgrade to a higher plan mid-cycle, you will be charged a prorated amount based on the additional users or new plan price and the number of days remaining in the billing period.
Note: Prorated charges only apply to changes made on annual plans. Monthly subscribers are not eligible for prorated charges.

Custom plans

Custom plans allow you to add features from higher tier plans to your current plan without fully upgrading. For example, if you are on the Basic plan but need to manage multiple stores, you can add Multi-Brand as an add-on. Contact the Re:amaze support team at support@reamaze.com to learn more about custom plans.

Manage your subscription

You can view your subscription details by going to Settings > Subscription Plan.

Suspend or cancel your account

You may suspend your Re:amaze account for up to 6 months without payment. While suspended, your account will be in read-only mode and you will not be able to reply to conversations. You can still access your account to retrieve data within that 6-month window. After 6 months, all account data, conversations, and configurations will be permanently deleted in accordance with Re:amaze's data policy.

To delete your account, the account owner must explicitly close it. All account data, conversations, and contacts will be permanently deleted upon closure.
For more information, see How to Suspend, Cancel, or Close Your Re:amaze Account.

Subscription FAQs

Q: What types of payment do you accept?
A: Re:amaze accepts all major credit cards and Shopify billing.

Q: What is a user?
A: A user is anyone with login credentials to manage or view conversations in Re:amaze.

Q: Where can I find my invoices?
A: Invoices are not sent via email but can be accessed at any time in Settings > Payment History. To save an invoice, open it and use your browser's print function to save it as a PDF.

Q: How can I change my plan?
A: Navigate to Settings > Subscription Plan to upgrade to a higher tier. To switch between user-based and volume-based plans, downgrade, or switch between annual and monthly billing, contact the Re:amaze support team.

Q: I uninstalled Re:amaze from my Shopify store. Why am I still being charged?
A: Uninstalling the Re:amaze app from Shopify does not cancel your Re:amaze subscription. Re:amaze works on all websites, not just Shopify, so subscription status is independent of the app installation.
Q: I forgot to cancel my account. Can I get a refund?
A: All Re:amaze fees are non-refundable as stated in the Terms of Service.
If you have questions about your subscription not covered here, contact the team at support@reamaze.com.