Before creating incidents in Re:amaze, you will need to establish a list of business systems. Systems represent the components of your business that can be affected by an incident. Every business is different, but here are some common systems worth considering:
- Billing and payments
- Shipping
- Warehouse logistics
- Inventory management
- Website performance
- Shopping cart
- Customer support software
- Loyalty and rewards
- Shipments and tracking
What went wrong? (Optional)